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Hotel Condal's privacy policy

In accordance with Regulation (EU) 2016/679 of 27 April 2016, the General Data Protection Regulation (GDPR), and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD), users of this website are informed about the processing of their personal data.


1. Data controller

Controller: SANOCAR, S.L.

Tax identification number (CIF): B59775932

Address: C/ Boqueria, 23, 08002 Barcelona, Spain

Email: administracion@hotelcondal.es

SANOCAR, S.L. is the entity responsible for processing the personal data collected through the Hotel Condal website.


2. Personal data we process

Depending on the services used and the information provided by the user, the following categories of data may be processed:

  • Identification and contact data, such as first name, surname, email address or telephone number.
  • Data required to manage bookings and stays.
  • Financial and invoicing data, when required to contract and provide the services.
  • Information voluntarily provided by the user through forms, email or other contact channels.
  • Data provided when subscribing to the newsletter.
  • Data relating to the use of the website, under the terms set out in the Cookies Policy.

3. Purposes of processing

The personal data provided may be used for the following purposes:

Booking and service management

To manage booking requests, changes, cancellations, payments, invoicing and any other arrangements necessary to contract and provide Hotel Condal’s services.

Handling enquiries and requests

To respond to enquiries, petitions or requests submitted by users through the available contact channels.

Compliance with legal obligations

To manage the administrative, accounting, tax and legal obligations arising from the relationship with customers and users.

Newsletter and marketing communications

When users subscribe to the newsletter or expressly authorise the sending of marketing communications, their data will be used to send them information about Hotel Condal news, services, offers and promotions.

Users may withdraw their consent at any time using the unsubscribe mechanism included in the communications received or by making a request to administracion@hotelcondal.es.


4. Legal basis for processing

The legal bases for processing the data are:

  • Performance of a contract or taking steps prior to entering into a contract, to manage bookings, requests and contracted services.
  • Compliance with legal obligations, when it is necessary to process certain data to comply with the obligations applicable to Hotel Condal.
  • User consent, for newsletter subscriptions, the sending of marketing communications and other processing activities for which express consent is requested.

Where processing is based on consent, users may withdraw it at any time, without affecting the lawfulness of processing carried out before its withdrawal.


5. Mandatory data

When a form indicates that certain data is mandatory, it must be provided so that the request can be properly managed or the relevant service provided.

Failure to provide any of this data may prevent the requested enquiry, booking or service from being processed.


6. Data retention

Personal data will be retained for as long as necessary to fulfil the purpose for which it was collected.

Data relating to bookings and services will be retained for as long as the contractual relationship remains in place and, thereafter, for the periods required to comply with applicable legal obligations and address potential liabilities.

Data used to send newsletters and marketing communications will be retained until users withdraw their consent or request to stop receiving those communications.

Data relating to enquiries and requests will be retained for as long as necessary to deal with them and, thereafter, for any periods that may be required to address potential liabilities.


7. Data recipients

Personal data will not be disclosed to third parties unless this is necessary to provide the requested services or there is a legal obligation to do so.

For the operation of the website and the provision of services, certain service providers may access personal data on behalf of SANOCAR, S.L., where such access is necessary for them to provide their services.

Data may also be disclosed to public administrations, authorities or other bodies where there is a legal obligation to do so.


8. User rights

Users may exercise the rights recognised under the data protection legislation in force:

  • Access: to find out what personal data is being processed and obtain information about that processing.
  • Rectification: to request the correction of inaccurate or incomplete data.
  • Erasure: to request the deletion of data when the legally established requirements are met.
  • Objection: to object to the processing of data in the cases provided for by law.
  • Restriction of processing: to request that the processing of data be restricted in certain circumstances.
  • Data portability: to receive the personal data provided in a structured, commonly used and machine-readable format, or to request its transfer to another controller where applicable.
  • Withdrawal of consent: to withdraw at any time the consent given for processing activities based on it.

To exercise these rights, users may contact:

SANOCAR, S.L.

C/ Boqueria, 23

08002 Barcelona, Spain

or send a request to: administracion@hotelcondal.es.

Where necessary, information may be requested to verify the identity of the person exercising their rights.


9. Right to lodge a complaint

If users consider that the processing of their personal data breaches the applicable legislation or that their rights have not been properly addressed, they may lodge a complaint with the Spanish Data Protection Agency (AEPD).

Further information is available on the official website of the Spanish Data Protection Agency.


10. Security of personal data

SANOCAR, S.L. will adopt appropriate technical and organisational measures to protect personal data and prevent its loss, alteration, unauthorised access, disclosure or processing, taking into account the nature of the data processed and the risks associated with the processing.


11. Cookies

This website uses cookies and similar technologies.

Information about the cookies used, their purposes and the options available to accept, reject or configure them can be found in this website’s Cookies Policy.


12. Amendments to the Privacy Policy

SANOCAR, S.L. may update this Privacy Policy when necessary to adapt it to regulatory changes or changes to the data processing activities carried out through the website.


The current version will be the one published on this website.